Cancellation policy

Purchase Options Cancellation Policy

Last updated: 10 August 2026

At Skin Science Lab, we aim to make our purchase and cancellation process clear and straightforward.

Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing your order. We will make every effort to process your cancellation request before the order has been dispatched.

Once an order has been processed or dispatched, we may not be able to cancel it. In this case, you may request a return in accordance with our Refund Policy and your applicable consumer rights.

Subscriptions and Recurring Purchases
If subscription or recurring purchase options are offered, customers may cancel or modify their subscription in accordance with the terms displayed when the subscription is purchased. Cancellation will prevent future recurring charges but will not normally cancel orders that have already been processed or dispatched.

Pre-orders and Other Purchase Options
Where pre-orders or other delayed purchase options are offered, the applicable estimated fulfilment or delivery information will be displayed at the time of purchase. Please contact us if you wish to request cancellation before fulfilment.

Refunds
Any refund resulting from an eligible cancellation will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

For further information about returns and refunds, please refer to our Refund Policy or contact us using the contact information provided on our website.